Frequently Asked Questions

CAN I KEEP MY NUMBER?

Of course you can. If you are already on the Orange network, we can simply upgrade you (as long you as are coming to the end of your contract), which means you'll get the same great deal but just keep your existing SIM card. If you are currently on another network, then you will have to port your number. This process takes no more than a couple of phone calls, and takes up to 7 days to transfer. Our customer service team will be happy to help you should you need it.

HOW OLD DO I HAVE TO BE TO JOIN THE MOBILE CLUB?

For legal reasons you need to be at least 18 years old to take out a contract with the mobile club. However you can still receive text alerts to your current mobile phone by subcrubing online for only £5 per month.

Do I have to pay for itemised billing?

We always recommend that you use your online account to access your bills. This is much better for the environment as it saves paper. However if you wish, for an extra £1.50 a month, you can have your full itemised bill sent to you in the post.